There are a lot of Tip Jar stories that I haven’t told you, either because they seem kind of run of the mill (yet another European facial on yet another middle-aged lady for yet another $5 tip) or because I’m just not quite sure how to explain the encounter or what conclusion we can draw. I’m solving all these problems by giving you this (not at all chronological) list of some of the latest, with the salient facts, but not much else. It’s like Choose Your Own Adventure day, only you can Draw Your Own Conclusions instead.
Entries Tagged as ‘Customer Cult’
June 22, 2010
Estheticians Are Not Doctors.
But sometimes we talk like doctors, and dress like doctors, so I can see why you would be confused.
June 16, 2010
Why It’s All About Skin. (Don’t Read This If You’re Squeamish, Part 2)
Squeezing your zits is gross, but everyone does it anyway — what’s that about?
So here’s a maybe not shocking answer: It’s because we don’t like our bodies. And more specifically, we don’t like our skin.
June 7, 2010
Back to Makeup: You’re Also a Client.
To be a good esthetician, you have to buy what you’re selling. Otherwise, what’s the point?
June 1, 2010
[Tip Jar] Client Nine brings her parents.
Client Nine is thirteen. Her parents think she needs an eyebrow wax, and hey, maybe a lip wax too. Miss Stacy and I disagree.
May 25, 2010
The Beauty Enthusiasts.
Hair salons are worried about losing customers to Sephora, CVS and YouTube. But the Beauty Enthusiasts will always love them back.
April 22, 2010
I’m your waxer, not your mother.
With Brooke, we have a level playing field; next week, she’s waxing me. With a paying client, you’re there to perform a service. The girlfriend-bonding stuff gets stripped away. And I don’t blame the women in the New York Post article for wanting to put it back. Even if “I love my waxer, honest!” sounds a little like “but I have lots of black friends!”
April 13, 2010
[Tip Jar] Seven is not about the money.
Seven can’t afford to leave a good tip; does that mean she’s not a good customer?
April 5, 2010
[Tip Jar] Five and Six are different kinds of difficult.
A fellow Beauty U student gets in trouble and I get over-tipped. What kind of teachable moment is this?
