There are a lot of Tip Jar stories that I haven’t told you, either because they seem kind of run of the mill (yet another European facial on yet another middle-aged lady for yet another $5 tip) or because I’m just not quite sure how to explain the encounter or what conclusion we can draw. I’m solving all these problems by giving you this (not at all chronological) list of some of the latest, with the salient facts, but not much else. It’s like Choose Your Own Adventure day, only you can Draw Your Own Conclusions instead.
Entries Tagged as ‘Facials’
June 17, 2010
More Thoughts on Skin (This Time, With Cellulite!)
I am not saying that every time you pick at a spot on your face, you’re hating on yourself. What I am saying is that it can go there. And at Beauty U, I see skin hatred in action every single day.
June 16, 2010
Why It’s All About Skin. (Don’t Read This If You’re Squeamish, Part 2)
Squeezing your zits is gross, but everyone does it anyway — what’s that about?
So here’s a maybe not shocking answer: It’s because we don’t like our bodies. And more specifically, we don’t like our skin.
May 19, 2010
[Tip Jar] Client Eight is fine the way she is. So I try to sell her a $50 facial.
Client Eight is a shy 16-year-old girl with a small bit of acne around her hairline. (Hair products, people. Hair products.) I ask if she has any concerns about her skin and she immediately starts talking about her break-outs: “I hate them! They never go away! They look so bad!”
April 14, 2010
The Man Facial. (Excuse Me: Skin Treatment.)
How to market facials to men. Step one: Don’t call them facials. Sigh.
April 13, 2010
[Tip Jar] Seven is not about the money.
Seven can’t afford to leave a good tip; does that mean she’s not a good customer?
April 5, 2010
[Tip Jar] Five and Six are different kinds of difficult.
A fellow Beauty U student gets in trouble and I get over-tipped. What kind of teachable moment is this?
March 24, 2010
[Tip Jar] Just saying no to peels with Client #4.
Four wants a glycolic peel, but tips me five bucks when I sell her a fancy anti-aging facial instead. I realize I’m learning how to upsell — and feel guilty about it.
March 11, 2010
[Tip Jar] Client #3 likes me; she really likes me.
I’ve decided to start a new blog category called “Tip Jar,” where we’ll track how much I make in tips working on clients at Beauty U. And because tips make up such a huge portion of the average salon worker’s income and because they are so entirely subjective and at the whim of the client, we’ll also spend some time exploring what went into each tip — or lack of tip, if/when that happens.
February 22, 2010
My first real client.
A 20 percent tip and Jody’s face didn’t fall off or turn red. I’m calling this one a win.
