An excerpt from our packet on “People Skills:” WHY CUSTOMERS QUIT 1% DIE 3% MOVE AWAY 5% OTHER FRIENDSHIPS 9% COMPETITIVE REASONS 14% PRODUCT DISSATISFACTION 68% QUIT BECAUSE OF ATTITUDE OF INDIFFERENCE TOWARD CUSTOMER BY SOME EMPLOYEE. REMEMBER, YOU REPRESENT THE COMPANY. YOU MAKE THE DIFFERENCE. KEEP A GOOD ATTITUDE, SO WE CAN KEEP OUR [...]
Entries Tagged as ‘week 9’
January 13, 2010
Spas — the new harems?
Hey, remember last week, when I was talking about the weird prostitute vibe that comes up when a female esthetician works on a male client? A new women-only spa is opening in Marrakesh, calling itself Harem. Here, a few tidbits from their press release: The Harem is a sanctuary for women who yearn for – [...]
January 8, 2010
Pretty Price Check. (01.08.10)
Pretty Price Check: Your Friday round-up of how much we paid for beauty last week. $2.2 billion: The amount we’ll be spending by 2013 on foods and drinks — like this collagen coffee, above — that promise to enhance our beauty, according to this New York Times story. “If you’re drinking Nescafé, you better hope it’s doing something [...]
January 7, 2010
Men don’t hate makeup. (Just maybe some women.)
My 600-hour adventure in esthetics school. Read about the project or catch up if you’re behind on the reading. Everyone is in a flutter about this new survey by the Daily Mail, which found that 1 in 5 men with their partner would tone down the makeup, while 1 in 10 guys want women to [...]
January 6, 2010
But have you considered a recession-proof career in beauty?
My 600-hour adventure in esthetics school. Read about the project, or catch up with weeks 1-8. Business is bad at Beauty U. right now. We had a bit of a pre-Christmas rush, with clients coming in for facials, waxing and hair coiffing before the holidays, but by all accounts, it was way slower than last [...]
